Tech Tip : The connector is online, but all the SCOM entities appear in CA SOI as "Unknown"

Document created by PFagan Employee on Sep 14, 2015Last modified by PFagan Employee on Sep 14, 2015
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SCOM 2012 r2

SCOM CONNECTOR 4.3

SOI 3.3

Catalyst Container 3.4.1

 

Q: "The connector is online, but all the SCOM entities appear in CA SOI as "Unknown"

 

A: Please check for the following message in the ifw.log(s) on the connector

   machine

 

   System.Collections.Generic.KeyNotFoundException -- The given key was not present in the dictionary" message

 

   If there is an occurrence of this message there is a known Microsoft problem in the SCOM SDK.

 

   Microsoft is aware of this issue and is working on a fix. It is recommended that you contact Microsoft Support

   to see if any pre-release versions of the fix can be made available to you.

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