Service Operations Insight

Tech Tip : The connector is online, but all the SCOM entities appear in CA SOI as "Unknown" 

Sep 14, 2015 08:33 AM

SCOM 2012 r2

SCOM CONNECTOR 4.3

SOI 3.3

Catalyst Container 3.4.1

 

Q: "The connector is online, but all the SCOM entities appear in CA SOI as "Unknown"

 

A: Please check for the following message in the ifw.log(s) on the connector

   machine

 

   System.Collections.Generic.KeyNotFoundException -- The given key was not present in the dictionary" message

 

   If there is an occurrence of this message there is a known Microsoft problem in the SCOM SDK.

 

   Microsoft is aware of this issue and is working on a fix. It is recommended that you contact Microsoft Support

   to see if any pre-release versions of the fix can be made available to you.

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