If you need to re-enabled or recreate the "CA Service Operations Insight Service" service.
1) Stop the CA SAM Integration Services where the Universal Connector resides (On your manager system)
2) Delete the "CA Service Operations Insight Service" service.
3) Make sure you clear all alerts from that Universal Connector (source CA:09997_*) from the Alert Queues.
4) Go to the Administration tab -> Manager Configuration -> Global Settings and set the Self Monitoring Setting to "No" and save it.
5) Go to the Administration -> Connector Configuration and Remove the Universal Connector (CA:09997_*)
6) Stop the CA SAM Application Server service.
7) Start the CA SAM Application Server service.
8) Go to the Manager debug page (http://<manager hostname>:7090/sam/debug and make sure the Server application startup shows COMPLETED.
9) Go to the Administration tab -> Manager Configuration -> Global Settings and set the Self Monitoring Setting to "Yes"
10) Stop the CA SAM Application Server service.
11) Start the CA SAM Application Server service.
12) Go to the Manager debug page (http://<manager hostname>:7090/sam/debug and make sure the Server application startup shows COMPLETED.
13) Start the CA SAM Integration Services where the Universal Connector resides (On your manager system)
14) Stop the CA SAM Application Server service.
15) Start the CA SAM Application Server service.