CA Service Management

CA SAM KPI Cron Jobs show that it has failed in the CA SAM UI  (Admin->Cron Jobs.)  The error log shows the following error message:

WARNING: ASP-W0.  This process is already running and cannot be started more than once.

Cause:

• Another KPI calculation is running
• A previous KPI calculation did not finish successfully

Resolution:

• Wait until the other KPI calculation has finished

• To verify if a cron job is running on the  CA SAM server:

•   open Task manager, on the processes tab ,  look for a php_exe process that is  actively consuming resources
• If there is no actively running php_exe process, then delete the entry with the code "control_last_kpi_status" from the system configuration.

• Open CA SAM
• Admin->Browse Configuration
• In the code column, enter , "control_last_kpi_status"
• Click on the red ‘x’, to delete the entry

• Note: When the cron job attempts to run again, it will create a new entry.