CA SAM KPI Cron Jobs fail with the error, 'This process is already running and cannot be started more than once.'

Document created by Debbie_Kuhar Employee on Sep 21, 2015Last modified by Debbie_Kuhar Employee on Sep 21, 2015
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CA SAM KPI Cron Jobs show that it has failed in the CA SAM UI  (Admin->Cron Jobs.)  The error log shows the following error message:

WARNING: ASP-W0.  This process is already running and cannot be started more than once.

 

Cause:

  • Another KPI calculation is running
  • A previous KPI calculation did not finish successfully

Resolution:

    • Wait until the other KPI calculation has finished

      

        • To verify if a cron job is running on the  CA SAM server:

        

            •   open Task manager, on the processes tab ,  look for a php_exe process that is  actively consuming resources
        • If there is no actively running php_exe process, then delete the entry with the code "control_last_kpi_status" from the system configuration.

          

            • Open CA SAM
            • Admin->Browse Configuration
            • In the code column, enter , "control_last_kpi_status"
            • Click on the red ‘x’, to delete the entry

            

              • Note: When the cron job attempts to run again, it will create a new entry.
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