Before open a support issue - Environment Informations

File uploaded by TMACUL Champion on Sep 28, 2015Last modified by TMACUL Champion on Oct 26, 2015
Version 4Show Document
  • View in full screen mode

Help CA Support to help us.

 

It's a simple command line file, using these commands it's possible get:

 

1. nx.env

2. .HIS

3. Windows version (ver)

4. whomi

5. ipconfig

6. System Information (systeminfo) - Alternatively you can use SW inventory tool like CA Client Automation or AIDA32 3.94.2 - Hardware inventory portable - Mirror (Portable and Freeware)

7. Java version (Java.exe -version)

 

Softwares to screenshots

Softwares Tools - Screenshot / Searching files / Editing text files

 

Before open a issue - support.ca.com ( leia antes de abrir um chamado no suporte)

by Rachel_Macik

Attachments

Outcomes