CA Service Management

Reading CA WIKI - Service Contracts it's possible know about for why i need it. This doc will connect everything documents, theory and practice therefore going to step by step

you can linked many objects:

• Privates Service Type
• Pri
• urg
• cnt
• groups
• CI
• pcat

A. CA SDM Configuration: Prerequisites on options manager

Image	Description
	01.It's necessary install some options, go to Administration Menu on Options Manager
	02.Install Option: Ttv_enables
	03. Install Option: Ttv_evaluation_delay
	04. Install Option: Ttv_highlight

B. Service Contract

Images	Description
	01. CA SDM Login
	02. Select Administration tab.
	03. Select Service Desk,
	04. Select Service Contracts on the Service Contract List page appears.
	05. Create New - The Create New Service Contract page appears.
	06. Complete the Service Contract fields as appropriate.
	07. Configure the service contract mapping as appropriate.
	08. Click Save - The service contract definition is saved and the Service Contract Detail page appears.
	09. Create Private Service Type (Tipo de Serviço Particular)   It's this register needs to linked on objects on next step.
	10. Mapping CI's, Contacts, Prioritys, urgency as appropriate

C. Associate contract to organization

Images	Description
	01. select or create a new organization
	02. organization
	03. update service contract
	You can have only one service contract per organization

D. update contact & organization

Image	Description
	01. select...contact
	02. update organizations