Updated: Downloads from support.nimsoft.com now available from support.ca.com
Questions
Answers
When do I have to stop using the Nimsoft sites for support cases?
You will still be able to log into support.nimsoft.com and na4.salesforce.com, but you will be limited to read access on your existing cases. In order to update existing open cases or open new cases for Nimsoft products, you will need to use support.ca.com.
What if I still have an open ticket on support.nimsoft.com?
During the transition to the new platform in November 2015, each open case in the old SFDC platform were summarized. Subsequently, a new ticket was opened in the new platform, with a reference to the SFDC ticket number, and summary added. If you search on the old case number within the new Service Cloud platform, you will find any case that has a reference to the old case number in it. You may review the information in the new case number, or continue to work it if it is still in an open status.
How long do I have access to the information on support.nimsoft.com?
You will have access to the Nimsoft sites until they are decommissioned. Decommission date is TBD.
How do I login to support.ca.com?
In order to log in to support.ca.com, a user id for support.ca.com is required. If you do not have an ID, you can find registration instructions on support.ca.com. Our Customer Assistance team is also available to help you at ca.com/phone.
Where can I find instructions for opening a ticket on support.ca.com?
Instructions for opening cases can be found at Working with CA Support.
In the old system, we had access to announcements, archive, downloads and training. Where are those now?
This information can be found on the Product Pages located in the Knowledge Center on support.ca.com. Downloads can be found in the Download Center under the product you are licensed for The archive page is still available without any change.
You can find free trials of many CA products http://trials.ca.com/us/default.aspx or alternatively you can contact us directly http://www.ca.com/us/products.html?intcmp=headernav