Tech Tip: How to change Alert Queue Name

Document created by ambas01 Employee on Oct 26, 2015Last modified by ambas01 Employee on Oct 26, 2015
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Problem:

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I have create Alert Queue named 'XYZ' with some criteria and has some escalation policies attached to it. Now for some reason I want to change queue name to 'ABC' but it is not possible from UI.

Solution :

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You can not change queue name from console directly. But as a workaround you can do this.

- All Alert Queue information is stored in SAMStore in AlertQueues table. So run following query to see queue information

select * from AlertQueues where QueueName like '%XYZ%'

- Now note down QueueID for it.

- Now run following query to update queue name update

AlertQueues set QueueName= 'ABC' where QueueID=(QueueID_noted_in_above_query)

- Recycle SOI manager and UI server.

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