Tech Tip: Installation failure due to Oracle location name

Document created by A.Poissonnier Employee on Oct 29, 2015Last modified by SamCreek on Dec 17, 2016
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Fresh eHealth 6.3.2.10 install fails on WIN2008 or WIN2012 R2 during Oracle Update phase with error

" Oracle update installation failed.

  Please check e:\eHealth\log\install\<Today><Now>-ORAU<Version>.log for detailed "

  and this file will show error

"The Oracle directory C;/oracle/Oracle.11.2 does not exist".

 

The problem occurs when we keep the default DB Oracle installation path or when we set a path name with the character "." (dots)

the "." (dots) character is not supported into the pathname.

 

Workaround :

During the installation , you just need to replace the "." (dots) Characters by another Character (As "-" or "_") or suppress the "." characters

 

For sample    replace de default pathname "X;/oracle/Oracle.11.2"  by "X;/oracle/Oracle_11_2"

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