TECH TIP: Can't open SOI Console getting 'Unable to launch the application

Document created by kluong Employee on Nov 9, 2015Last modified by kluong Employee on Nov 9, 2015
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When trying to launch the SOI Console, you would get the following error:

 

Unable to launch the application

 

Click on the Details button, you would see

Error: Found unsigned entry in resoruce:http://.........:7070/sam/lib/jdom.jar


In the Launch File tap you would see the following....

 

 

<jnlp spec="1.0+" codebase="http://*:7070/sam" href="">

  <information>

    <title>CA Service Operations Insight Console</title>

    <vendor>CA</vendor>

    <homepage href="index.jsp"/>

    <description>CA Service Operations Insight Console</description>

    <description kind="short">CA SOI Console</description>

    <icon href="images/i_icon.jpg"/>

  </information>

  <security>

    <all-permissions/>

  </security>

  <resources>

    <property name="sun.awt.noerasebackground" value="true"/>

    <property name="javaws.cfg.jauthenticator" value="true"/>

    <j2se version="1.6.0_24+" href="http://java.sun.com/products/autodl/j2se" initial-heap-size="64m" max-heap-size="512m"/>

    <jar href="lib/oc-clientconsole.jar"/>

    <jar href="lib/oc-clientalarm.jar"/>

    <jar href="lib/oc-clienttopo.jar"/>

    <jar href="lib/oc-clientapp.jar"/>

    <jar href="lib/oc-clientadmin.jar"/>

    <jar href="lib/oc-util.jar"/>

    <jar href="lib/oc-utilsrv.jar"/>

    <jar href="lib/oc-utilnet.jar"/>

    <jar href="lib/oc-utilapp.jar"/>

    <jar href="lib/oc-utilgui.jar"/>

    <jar href="lib/oc-global.jar"/>

    <jar href="lib/clientsam.jar"/>

    <jar href="lib/toposam.jar"/>

    <jar href="lib/jdom.jar"/>

    <jar href="lib/xercesImpl.jar"/>

    <jar href="lib/xml-apis.jar"/>

    <jar href="lib/commons-collections.jar"/>

    <jar href="lib/commons-lang.jar"/>

    <jar href="lib/DJNativeSwing.jar"/>

    <jar href="lib/jna.jar"/>

    <jar href="lib/tsallvisualizationclient80dep.jar"/>

    <jar href="lib/tsallvisualizationserver80dep.jar"/>

    <jar href="lib/batik-all.jar"/>

    <jar href="lib/itext.jar"/>

    <jar href="lib/servlet-api.jar"/>

    <jar href="lib/soap.jar"/>

    <jar href="lib/wizard.jar"/>

    <jar href="lib/common.help.jar"/>

    <jar href="lib/service-discovery-common.jar"/>

    <extension name="RSA Crypto-J" href="cryptoj.jnlp"/>

  </resources>

  <resources os="Windows" arch="x86">

    <jar href="lib/swt-win32.jar"/>

  </resources>

  <resources os="Linux">

    <jar href="lib/swt-linux.jar"/>

  </resources>

  <application-desc main-class="com.aprisma.spectrum.app.console.client.ConsoleApp">

    <argument>-debug ClientHierarchyPackage=off TabbedPane=off</argument>

    <argument>-splash timeout=60</argument>

    <argument>-logCapture false</argument>

    <argument>-localeOption DASHBD</argument>

    <argument>-localeList </argument>

    <argument>-allLocales en_US,ja,zh_CN,zh_TW</argument>

    <argument>-contextPort 45000</argument>

    <argument>-compress 9</argument>

    <argument>-ssoCookieName EEMSESSION</argument>

    <argument>-ssoUrlParam EEMSESSION</argument>

    <argument>-ssoToken p3EEKfKiVQsjf0X3Tqq0rA/jVTcOcYjz7RnN8zdJ+oEnTtYNuD/bu8ZEMnmJbSUQkp9Q==</argument>

  </application-desc>

</jnlp>

 

 

Solution:

The problem is on the java client system where you are trying to open the SOI Console.

Open the Java Console

In the General tap, go to the Temporary Internet Files section  and click on the 'Settings..' button

In the Temporary Files Settings, you need to enabled 'Keep temporary files on my computer.'

Click on the OK button and try openning the SOI Console.

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