When upgrading Gigastor and observer to a new major version, i.e. 15->16 or 16->17 You must first acquire a new license.
Each major version requires a version specific license.
If you upgrade before obtaining these licenses Gigastor and observer will throw the following error:
To obtain a new license contact support with the following information:
Gigastor
Company Name:
Contact:
Identification number:
License Number:
Observer
Company:
Contact:
ID Number:
License Number:
Maintenance & Warranty Number:
For GigaStor 17 downloads please see the following post:
https://communities.ca.com/message/241782808#241782808