Symantec IGA

Identity Manager installation with connectivity to existing Policy Server 

Nov 15, 2015 03:38 PM

During the installation of Identity Manager, when selecting to connect to an existing SiteMinder Policy Server, the installer sends out a ping request to the Policy Server.

If a firewall is in between the the two servers and is configured to block ICMP requests, the requests are not reaching the SiteMinder Policy Server and the installation cannot continue.

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In order to allow the installation to proceed, there is a need to either disable the ICMP rule, or add a new one allowing for ICMP traffic between the Identity Manager and SiteMinder Policy Server. the rule can be removed after the phase of Policy Server detection.

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