Changes to CA UIM and CA CSM Support Procedures

Document created by Rachel Macik Employee on Nov 16, 2015
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This email was sent to customers last Friday. Here is the communication again in case you missed it!  


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Changes to Nimsoft Support Tools


Affecting users of CA Unified Infrastructure Management (formerly Nimsoft) and CA Cloud Service Management (formerly Nimsoft Service Desk)

This weekend: Users of will begin transitioning to the CA Support portal, beginning November 13, 2015. At 7:00 pm, November 13, your access to the Nimsoft Customer Portal, will be disabled for approximately 1 hour. When it is restored, it will provide read-only access to support cases.

Beginning Monday: November 16, you may begin opening and updating your cases using

If you need to open a case: In the interim, to report an issue with CA products, please contact CA Customer Assistance.

November 16: Two Support Portals for CA UIM and CA CSM

  • Use this portal for product downloads.
  • Use this portal for case management.


If you are new to

Current users will be automatically registered and required to reset their password. Reset your password by submitting the email associated with your profile. You will now have access to case management on For detailed instructions on case management, reference: Working with CA Support.


Contact Customer Assistance








Send this notification to other team members


New CA Support Users: 

You will be automatically registered to use by November 16. Reset your password using the email associated with your profile. See below for details. 


Live Demo
Tuesday, November 17
Support Portal Training Webcast

Register Today



Access FAQ Documents

FAQ: Nimsoft Migration FAQ for process and strategy questions, or access FAQ: Support Portal training tips for UIM CSM Users.



CA Support User Resources 

For direct access to CA Support links and self-service support resources, Reference this document.