CA Service Management

HTML Notifications in a context of custom object. 

Nov 25, 2015 08:48 AM

Built-in multiple-notification functionality fails at macro::execute when applied on a custom object, thus a different solution is required.

As it turns out, there is a notify_contact method defined as:

 

notify_contact(int,  // notify_level (urgency: 1 - low, 2 - normal, etc.)

              string, // msg_title

              string, // msg_body

              string, // msg_ack (unsure for the purpose of this field yet)

              int,    // transition_point (Activity Notification flag?)

              string, // context_persid (persistent_id of context object.)

              int,    // is_internal (probably internal field flag)

              int,    // cmth_override (override contact notification method with specified method ID. 0 -- keeps default setting.)

              ...    // arg[0] -- (string)in_msg_html -- sends HTML message.

              SDM 14.1 only:

              ...    // arg[1] -- likely (int)allow_internal_group -- upon testing, no affect noticed, so unsure about meaning.

              ...    // arg[2] -- (int)is_email_to_list_flag -- mail method:    //  these values need more in-depth testing.

                                                                            0 -- takes both 'to:' and 'cc:' addresses from specified list;

                                                                            1 -- no effect;

                                                                            2 -- sends to default contact e-mail, no cc: recipients.

              ...    // arg[3] -- (string)email_to_list -- a list of recipient adderesses, semicolon separated.

              ...    // arg[4] -- (string)email_cc_list -- a list of cc adderesses, semicolon separated.

              ...    // arg[5] -- (int)attachment_id -- attaches the specified file to an email.

              );      // possibly there are more additional arguments, at this stage they were not needed and not tested.

 

 

 

Usage for SDM 12.9:

 

 

object cntobj;     

send_wait(0, top_object(), "call_attr", "cnt", "dob_by_persid", 0, "cnt:2C74D1CF51FDB844ADCF79296B5F7367");

cntobj = msg[0];

//  notify_contact( int, string, string, string, int, string, int, int, ...) ;

send_wait(0, cntobj, "notify_contact", 2, "test subject", "test body", "", 0, "ztest_wf:400006", 0, 0, "<b>test body</b>");

if (msg_error()) {  logf(ERROR, "Error %s", msg[0]);  } 

 

SDM 14.1 introduced a couple of new atrributes to be passed: Recipient Email List, CC List and attachments:

send_wait(0, cntobj, "notify_contact", 2, "test subject", "test body", "", 0, "ztest_wf:400006", 0, 0, "<b>test body</b>", 0, 0, "to@email1;to@email2", "cc@email1;cc@email2", (int)attachment_id);

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