Tech Tip: Backup/Restore CCA

Document created by BarbM Employee on Nov 30, 2015
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Hi Everyone

 

 

Here are the backup/restore instructions for CCA.

 

 

  1. A. Backup and recovery process of CCA which is in non secured mode

 

  1. 1. Backup the CCA database and restore it on a new database machine.

     If the database is MS SQL Server 2005/2008 both .mdf and _log.LDF database files are to be backed up.

 

  1. 2. Run the new CCA Server Installation on a new machine but during the install choose the Use

     Existing Database option and point to the newly restored CCA database.

 

  1. 3. Access the CCA UI and it should be operational.

 

  1. 4. Grids have to be reinstalled pointing to the new restored database.

 

  1. 5. Important Note :

     Before performing step2 verify the CCA Server release Version(Click the About link).

     Based on the release version the respective compatible CCA Installer must be used.

 

 

 

  1. B. Backup and recovery process of CCA which is in secured mode

 

Secured mode means:

 

HTTPS Support : Enabled

Agent Security : Enabled

Client Authentication: Enabled

 

 

  1. 1. Backup the CCA database and restore it on a new database machine. In

case if the database is MS SQL Server 2005/2008 both .mdf and _log.LDF

database files are to be backed up.

 

 

  1. 2. Run the new CCA Server Installation on a new machine but during the

install choose the Use Existing Database option and point to the newly

restored CCA database. The CCA installation path needs to be maintained

same as that of Old CCA installation. Make sure same EEM is used for the

new installation too.

 

 

Important Note : Before performing step2 verify the CCA Server release Version(Click the About link).

Based on the release version the respective compatible CCA Installer must be used.

 

 

  1. 3. After step2 is done stop the CCA Service.

 

  1. 4. Copy the security, lib folders and place it %CCA Installation% directory

(C:\Program Files\CA\CCA Server)

 

 

  1. 5. Modify the Server.xml for the Connector element(Take a look at the
  2. Server.xml of old CCA Installation and modify the new one). The Connector

element will look like below

<Connector SSLEnabled="true" clientAuth="true" connectionTimeout="200000"

keystoreFile="C:/Program Files/CA/CCA Server.194/lib/tomcat.keystore"

keystorePass="Welcome2CCA" port="9091" protocol="HTTP/1.1"

redirectPort="9443" scheme="https" secure="true" sslProtocol="TLS"

truststoreFile="C:/Program Files/CA/CCA Server/lib/cca.truststore"

truststorePass=" Welcome2CCA "/>

 

 

  1. 6. Client Authentication enabled indicates that x509 certificate authentication is being

     used to login into CCA, that’s the reason in step2 we mentioned to use same EEM Server.

 

 

  1. 7. Go to the tomcat/conf and copy the eiam.config, eiam.log4j.config into

\tomcat\webapps\ROOT\WEB-INF\conf

 

 

  1. 8. Start the CCA Service

 

 

  1. 9. Login into CCA UI.( Use the same browser which was used for the login of old CCA UI as this browser

    will contain the Client Authentication certificate imported)

 

 

  1. 10. If CCA UI needs to be accessed from a different browser then import the client certificate into it.

 

 

  1. 11. For the first the Certificate Authentication will not happen and directly the login page is prompted.

      Give the credentials, login and go to Administration-> Configuration-> Security Certificates.

       From the Table Actions Enable the Client Authentication. Now logout and try to login

       again, this time the Client Authentication is performed and CCA UI can be accessed directly with login page.

 

 

  1. 12. Grids have to be reinstalled pointing to the new restored database.

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