CA SDM - How to Configure request and incidents for end user - ticket type

Document created by TMACUL Champion on Dec 8, 2015Last modified by TMACUL Champion on Dec 8, 2015
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enduser.png

00. Effect - It's appearing just only incident for end user?

follow these steps to configure

01. LOGIN CA SDM using administrator
02. Administration TAB
03.Options Manager
04. Request Manager
employee_intf_incident_support_RI.png

05. employee_intf_incident_support

 

Incident and Request

guest_intf_incident_support.jpg06. guest_intf_incident_support
07. Recycle CA SDM Service

 

 

Procedimento validado por William Teixeira

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