Configuring SMTP

Document created by TMACUL Champion on Dec 16, 2015
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ImagensPasso a passo
CASDM_SMTP_01.jpg1. login CA SDM - Service Desk Manager
CASDM_SMTP_03.jpg2. Administration TAB
CASDM_SMTP_02.jpg

3. Options Manager

4. Email

CASDM_SMTP_04.jpg

5. to configure your own options required by your mail server

 

 

Minimum required: mail_smtp_hosts

 

 

Know more:

https://wiki.ca.com/display/CASM1401/Options+Manager

https://wiki.ca.com/display/CASM1401/How+to+Configure+the+Email+Replies

 

 

Email Options

 

The email interface sends email notifications and lets users create tickets from an email.

 

OptionDescription
mail_from_addressSpecifies the mail notification From: address. The address is in the format Displayname<user@company.com>.
mail_login_passwordSpecifies the SMTP server login password.
mail_login_useridSpecifies the SMTP server login userid.
mail_max_threadsSpecifies the maximum number of concurrent SMTP connections that can attempt to communicate with the server.
mail_reply_to_addressDefines the reply to address for email notifications. This option is useful if emails are sent from one user account, but you want replies sent to another email address. The default value is the same as the from address.
mail_smtp_domain_nameDefines the domain name of the SMTP server. You can clear the domain name by setting the value to NONE.
mail_smtp_hosts

Specifies a space-separated list of SMTP server host names for email notifications.

mail_smtp_host_portSpecifies an SMTP port to override the default SMTP port.
mail_smtp_security_levelSpecifies the SMTP security level. Valid settings are: 0=no security, 1=basic authentication, 2=NTLM, 3=MD5 and 4=LOGIN. If you set this option to 1, set the mail_login_password and mail_login_userid options. Most SMTP servers do not require authentication.
mail_smtp_use_tlsSpecifies the Transport Layer Security (TLS) usage in the email. The valid settings are Yes= Use TLS, No=Do not use TLS.
mail_ca_cert_path

Specifies the path where the trusted certificate has been deployed.

Note: For the advanced availability configuration, you must deploy the trusted certificate on the same location in all the CA SDM servers. CA SDM supports only Base-64 encoded (PEM) format for CA Certificates.

 

mail_show_to_cc_list

Shows all the recipients of the email notification. For manual email notification, both “To” and “Cc” list recipients are displayed and for automatic email notification, only “To” list recipients are displayed. By default, this option is installed.

Note: Pager email notification method does not support the listing

 

 

Debugging:

SupportArmyKnife1.3.jar by Shawn_Walsh

 

CA SDM Configurando o servidor de Email SMTP - Brazilian Portuguese

 

Options Manager - CA Service Management - 14.1 - CA Technologies Documentation 

 

Como configurar respostas de emails - CA Service Management - 14.1 - Portuguese - Brazil

 

Cómo configurar respuestas de correo electrónico - CA Service Management - 14.1 - Spanish - Spain

 

Procédure de configuration des réponses aux courriels - CA Service Management - 14.1 - French - France

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