Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Document created by Shaheen_Ahmed Employee on Dec 18, 2015
Version 1Show Document
  • View in full screen mode

Problem:

- When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception"

Solution:

- One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "TestSOIServerConnection" process in ITPAM to verify the connection and if it fails look at the error message on the failed process to figure what could be the reason. Usually a misconfiguration would cause the "TestSOIServerConnection process" to fail.

Attachments

    Outcomes