Problem:
- We are trying to create ticket to ServiceNow but geting error ""Create ticket error - java.lang.NullPointerexception "
Solution:
- You need to turn on the "ITPAM WS Client" debug on the SOIMGR debug controller to get more detail on the error message. The following error was found in the soimgr-debug.log the problem we dealt with.
"No object found on path /CA SM Gateway/CreateTicket"
Look in to the SOI\tomcat\itpam-methods.xml file and make sure it has the following entries
<ticketMethods>
<create>/CA SM Gateway/CreateTicket</create>
<close>/CA SM Gateway/CloseTicket</close>
<update>/CA SM Gateway/UpdateTicket</update>
</ticketMethods>