Tech Tip: Create Ticket Action fails with error "Create ticket error........"

Document created by Shaheen_Ahmed Employee on Dec 18, 2015
Version 1Show Document
  • View in full screen mode

Problem:

- We are trying to create ticket to ServiceNow but geting error ""Create ticket error - java.lang.NullPointerexception "

Solution:

- You need to turn on the "ITPAM WS Client" debug on the SOIMGR debug controller to get more detail on the error message. The following error was found in the soimgr-debug.log the problem we dealt with.

   "No object found on path /CA SM Gateway/CreateTicket"

    Look in to the SOI\tomcat\itpam-methods.xml file and make sure it has the following entries

   

<ticketMethods>

<create>/CA SM Gateway/CreateTicket</create>

<close>/CA SM Gateway/CloseTicket</close>

<update>/CA SM Gateway/UpdateTicket</update>

</ticketMethods>

Attachments

    Outcomes