Tech Tip: When accessing the NFA web page without specifying /ra I get a 500 error

Document created by sigju01 Employee on Dec 28, 2015Last modified by sigju01 Employee on Dec 28, 2015
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Problem:

 

When accessing NFA using IP Address or Host Name you may get a 500 error. There will be no additional details. However when you add “/ra” and the end the page loads fine.

If you look at IIS logging you will find a “ASP_0164_:_80004005” error which is an “Invalid_TimeOut_Value” issue.

 

Environment: 

NFA 9.1.0 and later.

 

Cause:

This error occurs because ASP timeouts cannot exceed 1440 minutes (1 day).  The setting change must be made in NFA 9.1+ in the SSO tool.

 

Resolution:

     1.   On the NFA Console Server navigate to the <installdir\Portal\SSO\bin>.

     2.   Double click the SsoConfig.exe tool.

     3.   Choose “2” > “4” > “2” > “6” > “U” > Enter in a value of “1440” or less (20 is default) then press enter.

     4.   Restart the “CA Performance Center SSO” Service and do an “IISRESET”.

 

Additional Information:

This document may work for other NetQoS products as well.

 

KB Article ID : TEC1431835

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