Heads-up: Upgrade CA Workload Control Center to11.4 SP1/SP2 - CA WAAE SDK pre-requisite check failure.

Document created by Chandru_V Employee on Jan 10, 2016Last modified by Lenn Thompson on Apr 20, 2016
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Are you seeing the following message when trying to upgrade CA Workload Control Center (WCC) to 11.4 SP1/SP2?

 

The prerequisite checks failed.

-------------------------------

 

The CA Workload Automation AE SDK cannot be installed on this computer for the

following reason:

 

An earlier version of CA Workload Automation AE is already installed. This

version of SDK cannot be installed.

 

The foregoing message is reported by the CA WCC installer because of the existence of a previous version of CA Workload Automation AE (WAAE) Client and/or SDK, installed from WAAE media. For example, WAAE 11.3.5 or WAAE 11.3.6 (base) or WAAE 11.3.6 SP1.

 

Explanation:

CA WCC requires and hence installs fewer WAAE-SDK files compared to a full WAAE Client/SDK install. When a previous version of (full) WAAE Client/SDK installation is detected, the WCC installer exits gracefully because, upgrading the WAAE-SDK partially may lead to incompatibilities in WAAE Client executable/binary/library files.

 

How to know what version of AutoSys Client/SDK is installed?

 

On Unix/Linux:

Execute command

# lsm -l -O pif

 

If you see only CAWorkloadAutomationAE-SDK under PRODUCT column, then WAAE SDK is from the existing CA WCC install.

If you see both CAWorkloadAutomationAE and CAWorkloadAutomationAE-SDK, then WAAE Client and/or SDK is installed previously using CA WAAE media.

 

Example:

 

On Windows:

Execute command:

C:\> wmic product where "name like '%Workload%'" get Name, Version, InstallDate, Version

 

Example:

 

Solution:

To resolve this WAAE-SDK pre-check failure, please upgrade the WAAE Client/SDK using their respective WAAE Release DVD media, prior to attempting WCC 11.4 SP1/SP2 upgrade.

The following table shows the CA WCC release and the CA WAAE-SDK release expected.

 

CA WCC Release CA WAAE Release
11.4 SP111.3.6 SP2
11.4 SP211.3.6 SP3

 

DVD media to be used for WAAE Client/SDK upgrade:

 

CA Workload Automation AE R11.3.6 SP2

CA Workload Automation AE R11.3.6 SP2 for Windows Media - DVD05145023E.iso

CA Workload Automation AE R11.3.6 SP2 for UNIX/Linux Media - DVD05145354E.iso (or) CA Workload Automation AE Standalone Client and SDK (for AE) R11.3.6 SP2 for UNIX/Linux Media - DVD05145834E.iso

 

CA Workload Automation AE R11.3.6 SP3

CA Workload Automation AE R11.3.6 SP3 for Windows DVD - DVD10150427E.iso

CA Workload Automation AE R11.3.6 SP3 for UNIX/Linux DVD - DVD10161349E.iso (or) CA Workload Automation AE Standalone Client and SDK (for AE) R11.3.6 SP3 for UNIX/Linux DVD - DVD10161704E.iso

 

I hope this helps!

 

Best,

Chandru

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