Can I update my email address for my SupportOnline Account?

Document created by ColleenBarker Employee on Feb 11, 2016Last modified by johan14 on Oct 2, 2017
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If you have access to site specific information (you registered for CA Support) then the option to update your email address is not on CA Support Online for
security reasons.


If you wish to update your email address, please open a case with CA Customer Assistance.


1.  Log into and go to Case Management

    (Please note that there are two ways to access the Case Management)


2. Please go to "Create New Case" and select CA Support Portal as the product 


*Title: Email Address Update

*Description: Provide details of your request such as current email, new email, reason email has changed. For example, a merger with another company or change of jobs.


Please note if your email domain is different than the Site ID(s) you currently have access to, you may be required to provide written authorization to retain access to those sites. 


If you have Basic User access to CA Support then you can change your email address on your profile page.

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