Tech Tip: Web Reporting Server (WRS) error "Error: The performance Data Grid to connect to is currently unavailable".

Document created by sirha02 Employee on Feb 17, 2016Last modified by Melissa Potvin on Mar 21, 2016
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When trying to access the Web Reporting Server, the following error is received:

 

Please follow the Technical Document tec511975 first (link below), if the issue still exists, please follow the below procedure:
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec511975.aspx

 

  1. On the Web Reporting Server, if you have renamed/moved index.bin, please revert back the changes i.e. please rename the file back to index.bin (or) in case you have moved it to other location, please move the index.bin back to %CASP_PATH%\appdata\distributionserver
  2. In the event you are unable to perform the above i.e. you are unable to rename index.bin (or) move the index.bin back to %CASP_PATH%\appdata\distributionserver, run from command prompt
    configserver stop, rename/move index.bin back to to %CASP_PATH%\appdata\distributionserver and again from the command prompt run configserver start 
  3. On the Web Reporting Server, stop the below Windows services :
    =================================================
    1. CA Systems Performance Domain Server
    2. CA Systems Performance Distribution Server
    3. CA Systems Performance Resource Accounting

Note, if you are unable to stop the above services, please reboot the Performance Domain Box

 

4. From command prompt run the commands:
    =================================

    1. awservices stop
    2. caftabrt
    3. camclose (run the command until you receive a message like "Unable to connect ..")
    4. cam remove
    5. cam install
    6. cam start
    7. caft
    8. awservices start

 

5. Start the below Windows services:
    ==========================

    1. CA Systems Performance Domain Server
    2. CA Systems Performance Distribution Server
    3. CA Systems Performance Resource Accounting

 

6. Now, try to access the Web Reporting Server

TTE

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