Just posted this on our MYSORUCE Social at BNYM:
Attended 3 Day offsite with our vendor Computer Associates
This was the 2nd annual technology conference held by Computer Associates (CA) in Pittsburgh. CA provides software and support for Sysview and OPSMVS software used on the Mainframe computers here atBNYM.
This event provides an excellent opportunity to meet withthe developers and support staff at CA. It allows us to become more familiar with their strategies in distribution and deployment of the software productsthey provide. It also allows us to meet one on one with them to discuss the needs and desires we have to support the infrastructure at BNYM.
CA uses this conference to expand the relationships with the companies who use their products and also allows us the opportunity of meet and discuss the products and utilization with other companies who attend the conference.
A very positive and profitable experience from a technology standpoint, while we were there we were able to discuss an open problem with the support staff. Lync, Email and Phone are valuable tools we all use but they never will replace the one on one conversation to resolve an incident.
KUDOS for CA to provide this excellent learning experience.