CA Cross-Enterprise Application Performance Management 2.1 and 3.0 End of Service

Document created by gaglo01 Employee on Mar 29, 2016
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CA Cross-Enterprise Application Performance Management

 

March 2016

 

To:          CA Cross-Enterprise Application Performance Management Customers

From:     The CA Technologies Cross-Enterprise Application Performance Management Product Team

Subject: End of Service Announcement for CA Cross-Enterprise Application Performance Management 2.1 and 3.0

 

CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms (https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=213326), please consider this email your written notification that we are
discontinuing support for CA Cross-Enterprise Application Performance Management (CA Cross-Enterprise APM) 2.1 and 3.0 on April 30, 2017. This will allow our Development organization to more effectively focus its resources and add value to the -next release of CA Cross-Enterprise APM.

 

At this time, we encourage you to plan for the migration to CA Cross-Enterprise APM 10.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Cross-Enterprise APM, please visit the CA Cross-Enterprise APM pages at CA Support Online (https://support.ca.com).

 

As CA Technologies would like to make your upgrade to CA Cross-Enterprise APM 10.0 as straightforward as possible, we are offering the following:

  • A no-charge software upgrade from the Version/Release scheduled for End of Service to the new Version/Release as long as you have an active maintenance contract for CA Cross-Enterprise APM.
  • Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Cross-Enterprise APM page at CA Support Online (https://support.ca.com).
  • Consulting services from CA Services for any or all parts of he upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

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