CA Service Desk - Project - WBS Work breakdown structure
A little example to follow for starting with project.
It's really a little example and don't look for all process, basically includes Incident, request and Problem.
What is a Work Breakdown Structure - Workbreakdownstructure.com
Service Desk Manager 15 days Implementation
1.1. Service Desk assessment
3.0 SDM 14.1 Installation - Study your installation
3.2 CA SDM - Preparação e checklist do ambiente
3.5 CA EEM Install - instalación - instalação - インストール / CA EEM Install
3.6 CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes
3.7 Installing CA Bussiness Inteligence 4.1 SP3 / Instalação CA BI / BOXI
4.1 pdm_load
4.1.1. Loading Tenants - tenant ca_tenant inquilino
4.1.2 CA SDM Loading site
4.1.4 CA SDM Loading location
4.1.6 CA SDM Loading contacts pdm_load
4.1.7 CA SDM Loading groups pdm_load
4.1.8 CA SDM Loading group members pdm_load
CA SDM Loading Change category
4.2.1 Configurando CA EEM - Brazilian Portuguese
5.
5.1
CA Service Desk - Create a new table - out-of-box
How to create custom BREL/QREL/LREL attribute
5.2
5.3 Where can I find Spel functions documentation?
6. REQUEST
7. INCIDENT
8. PROBLEM
9. REPORT
CABI4::. Summary - BOXI for CA SDM
10. DOCUMENTATION
11.TRAINING
CA Service Desk Manager 14.1 Learning Paths
12. GO LIVE