Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for )

Document created by TMACUL Champion on May 6, 2016Last modified by TMACUL Champion on May 6, 2016
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This document was written with Lindsay_Estabrooks colaboration.

 

CA SDM mail configuration

 

CA SDM failed when send mail?

 

Check

  1. Options Manager
  2. mail folders
  3. log
  4. SMTP

 

01. How to Configure SMTP mail options

Configuring SMTP

Options Manager - CA Service Management - 14.1 - CA Technologies Documentation

 

02. CA SDM Mail folders

NX_ROOT\site\mail_undeliverable

Why are undelivered e-mail notifications from CA Service Desk Manager (CA SDM) saved in the NX_ROOT\site\mail_undelivera…

 

03. CA SDM Log folders

$NX_ROOT/log folder

 

CA SDM Como aumentar o nível de log sdlog

 

04. SMTP

 

https://technet.microsoft.com/pt-br/library/dn592151(v=exchg.150).aspx

 

  

How to test Windows SMTP? Copy file to C:\inetpub\mailroot\Pickup

FROM: <source email address>

TO: <destination email address>

SUBJECT: Test email

This is a test email sent from my SMTP server

  How to configure Internet Information Server (IIS) for relay with Office 365: Exchange Online Help

 

 

Growing the log files using "pdm_logstat -n pdm_mail_nxd 300" you'll looking for details.

 

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE header.c 465 length(407) datalen(351) start(0x0113F000) data(0x0113F038) pMsgOptions(0x0113F000; 0) pSequenceNumber(0x0113F004; 0) destnode(0x0113F008; 2977562624) destproc(0x0113F014; pdm_mail_nxd) destobj(0x0113F021; mail) destconnect(0x0113F00C; Wed Dec 31 22:00:00 1969 ) srcnode(0x0113F010; 2977562624) srcproc(0x0113F026; bpnotify_nxd) srcobj(0x0113F033; ) destip(0x0113F034; )

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE api.c 2030 SLUMP::distribute src(@|bpnotify_nxd) dest(@|pdm_mail_nxd|mail) len(351) msgOptions(0)

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 TRACE pdm_mail_nxd.c 377 Got message from (bpnotify_nxd) Operation (SENDMAIL)

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 1666 In EASY_Mail::do_work() Outstanding(1) In Progress(0)

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 MILESTONE u_converter.c 175 UCvrtrNX created using (UTF-8)

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 1546 Waking up thread : Sess:2:0

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Thread came to run.

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Timer Thread Started.

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 >>>>> Timer Thread started RUNNING

05/01 00:57:24.55 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Napping

05/01 00:57:24.56 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 resetWakeTime 30

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 1666 In EASY_Mail::do_work() Outstanding(0) In Progress(1)

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Sending Email.

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 TRACE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 <SMTPSERVER> Hello [SMTP SERVER IP ADDRESS]

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 TRACE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 5.7.1 Unable to relay for tiago.macul@mydomain.com

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 ERROR hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for tiago.macul@mydomain.com

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Terminating Thread.

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 SIGNIFICANT pdm_mail_common.c 786 Undeliverable mail saved to: E:/PROGRA~2/CA/SERVIC~1/site/mail_undeliverable/Mail_4324_4.req

05/01 00:57:24.76 <MYSERVERNAME> pdm_mail_nxd 4324 ERROR hunny_mail_intf.c 1398 Unable to send message. Message(Mail To(tiago.macul@mydomain.com) Subject(Incident 37 Manual Notify ) Message(Incident 37 Manual Notify. Assigned to: Customer: ServiceDesk Description: teste PT. Click on the following URL to view: http://<URL>:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=400160 ) ) Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for tiago.macul@mydomain.com)

05/01 00:57:36.76 <MYSERVERNAME> pdm_mail_nxd 4324 VERBOSE hunny_mail_intf.c 2162 ThrdLogger Sess:2:0 Wrapper sent 'complete' (message continues in next comment)

 

I could resolved using this link and "Simple as adding your server to the list"

I think that the "Unable to relay for ..." is directing you to the issue. Have a look at https://blogs.technet.microsoft.com/jhoward/2005/10/11/resolving-smtp-error-550-5-7-1-unable-to-relay-for-userdomain-com-error-0x800ccc79/

I was struggling with this error message today – everything I had found on the Internet suggested it related to security. Well, it does, of sorts, and a careful look at the configuration of your SMTP server without mis-interpreting a dialog box.

If you open the properties for your SMTP server under IIS admin, select the Access Tab, and at the bottom, click “Relay”, you will see a check-box at the bottom, which is by default selected, saying “Allow all computers which successfully authenticate to relay, regardless of the list above”. In my head-scratching to work out the cause of the error, I had mis-read the message as “Allow all users which succ….”. The answer therefore was simple, above that check-box on the relay restrictions tab, there is a options dialog which by default Only the list may relay. Simple as adding your server to the list, or selecting All except the list below. The first one is obviously more secure. By John Howard -MSFT

 

Also, there are some great utilities out there for testing sendmail. See this: https://www.raymond.cc/blog/sending-email-using-command-line-useful-for-downtime-alert-notification/

 

 

 

And my definitive solution was configure "Delivery"  - "Outbound Security" - "Output connections"

https://support.microsoft.com/pt-br/kb/265293 - Portuguese

https://support.microsoft.com/en-us/kb/303776  - win 2000

https://support.microsoft.com/en-us/kb/324285  - win 2003

 

 

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This document was generated from the following discussion: Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for )

Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for )

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