DX Application Performance Management

Document ID:  TEC1440118
Last Modified Date:  4/19/2016

Author: Hallett_German

• Products
  • CA Application Performance Management
  • CA Application Delivery Analysis Multi-Port Monitor
• Releases
  • CA Application Performance Management:Release:CA APM 9.7
  • CA Application Performance Management:Release:9.7
  • CA Application Delivery Analysis Multi-Port Monitor:Release:10.1
  • CA Application Delivery Analysis Multi-Port Monitor:Release:10.2
• Components
  • CEM SYSTEM SETUP
  • WILY CEM
  • CUSTOMER EXPERIENCE MANAGER
  • NQNVYT - NETVOYANT
  • NQPRFC
  • NQRPTA - REPORTERANALYZER

Description:

What to do when getting a "File not found by glob: tim-[1-9]*.rpm" message during an APM 9.7.x/10.x TIM installation on MTP.

Solution:

During the installation, seeing the following:Package name: tim-mtpUninstalling old version of package "tim-mtp"tim package is not installedtim-saas package is not installedExtracting package "tim-mtp"Installing package "tim-mtp"******************************************************Checking Pre-requisites ******************************************************OS Version check ... FAILEDOnly RHEL/CentOS 5.x is supported for appliance.Platform Version check ... PASSEDDuplicate TIMs check ... PASSEDRPM dependencies check ... PASSED******************************************************error: File not found by glob: tim-[1-9]*.rpmError installing package "tim-mtp" This error happens because of the CentOS version shipped with MTP 10.1/10.2 (5.11), which is not on the supported OS version checklist for the TIM installer. We do certify APM 9.7.x/10.x TIM with MTP 10.1/10.2. However, it requires the below workaround for successful installation:

• Before running the installer, execute  vi /etc/redhat-release and change its value from 5.11 to 5.9.
• Run the TIM installer .
• After installing the image, revert the version info in the above file back to the original value of 5.11 and save.

Additional Information

Installing the TIM 10.1/10.2 HotFix to support MTP 10.4/10.5 (CentOS 6.7) will also result in a similar messageOnly RHEL/CentOS  5.8 5.9 5.10 6.0 6.1 6.2 6.3 6.4 6.5 6.6 are supported.

• Edit /etc/redhat-release and change value from 6.7 to 6.6
• Install the TIM
• Revert to the original value of 6.7 in /etc/redhat-release
• For further details of MTP version support see "A MTP-APM TIM Release Compatibility List": TEC1241257

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