TEC1440118: Getting error: "File not found by glob: tim-[1-9]*.rpm" during the APM 9.7.x/10.x TIM installation on MTP 10.x

Document created by Hallett_German Employee on May 25, 2016Last modified by J.J. Lovett on May 25, 2016
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Document ID:  TEC1440118
Last Modified Date:  4/19/2016

Author: Hallett_German

 

  • Products
    • CA Application Performance Management
    • CA Application Delivery Analysis Multi-Port Monitor
  • Releases
    • CA Application Performance Management:Release:CA APM 9.7
    • CA Application Performance Management:Release:9.7
    • CA Application Delivery Analysis Multi-Port Monitor:Release:10.1
    • CA Application Delivery Analysis Multi-Port Monitor:Release:10.2
  • Components
    • CEM SYSTEM SETUP
    • WILY CEM
    • CUSTOMER EXPERIENCE MANAGER
    • NQNVYT - NETVOYANT
    • NQPRFC
    • NQRPTA - REPORTERANALYZER

 

Description:

What to do when getting a "File not found by glob: tim-[1-9]*.rpm" message during an APM 9.7.x/10.x TIM installation on MTP.

 

Solution:

During the installation, seeing the following:Package name: tim-mtpUninstalling old version of package "tim-mtp"tim package is not installedtim-saas package is not installedExtracting package "tim-mtp"Installing package "tim-mtp"******************************************************Checking Pre-requisites ******************************************************OS Version check ... FAILEDOnly RHEL/CentOS 5.x is supported for appliance.Platform Version check ... PASSEDDuplicate TIMs check ... PASSEDRPM dependencies check ... PASSED******************************************************error: File not found by glob: tim-[1-9]*.rpmError installing package "tim-mtp" This error happens because of the CentOS version shipped with MTP 10.1/10.2 (5.11), which is not on the supported OS version checklist for the TIM installer. We do certify APM 9.7.x/10.x TIM with MTP 10.1/10.2. However, it requires the below workaround for successful installation:

  • Before running the installer, execute  vi /etc/redhat-release and change its value from 5.11 to 5.9.
  • Run the TIM installer .
  • After installing the image, revert the version info in the above file back to the original value of 5.11 and save.

 

Additional Information

Installing the TIM 10.1/10.2 HotFix to support MTP 10.4/10.5 (CentOS 6.7) will also result in a similar messageOnly RHEL/CentOS  5.8 5.9 5.10 6.0 6.1 6.2 6.3 6.4 6.5 6.6 are supported.

  • Edit /etc/redhat-release and change value from 6.7 to 6.6
  • Install the TIM
  • Revert to the original value of 6.7 in /etc/redhat-release
  • For further details of MTP version support see "A MTP-APM TIM Release Compatibility List": TEC1241257

 

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