TEC1030772: How to Reset EiamAdmin Password for CA EEM?

Document created by Amir-Mushtaq Employee on May 25, 2016Last modified by SamCreek on May 25, 2016
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Author: Amir-Mushtaq

Document ID:  TEC1030772
Last Modified Date:  3/11/2015

  • Products
    • CA Application Performance Management
  • Releases
    • CA Application Performance Management:Release:9.1.0
    • CA Application Performance Management:Release:9.5
    • CA Application Performance Management:Release:9.6
    • CA Application Performance Management:Release:9.7
    • CA Application Performance Management:Release:CA APM 9.6
    • CA Application Performance Management:Release:CA APM 9.7
    • CA Application Performance Management:Release:CA APM 9.5
  • Components
    • INTROSCOPE

 

 

 

Description:

CA EEM allows resetting  the password for EiamAdmin user, if the password is lost or needs to be changed.

 

Solution:

To reset the EiamAdmin password:

1. In the command prompt, goto the iTechnology folder and run the safex command.
safex.exe -munge <newpassword>
The password is displayed in encrypted format.

2. Stop the iGateway service.
               Windows
net stop igateway


               Linux and UNIX
$IGW_LOC/S99igateway stop

3. Open the iPoz.conf file and add the encrypted password generated in step 1 to the following tag:
<EiamAdminPassword><Newpassword></EiamAdminPassword>

Save the iPoz.conf file.

 

4. Start the iGateway service.
            Windows
net start igateway


             Linux and UNIX
$IGW_LOC/S99igateway start

 

5. Use the new password to login as EiamAdmin user.

 


Read more at http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1030772.aspx

 

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