TEC1363832: Receiving 'OS Version check ... FAILED' error trying to install APM TIM 10.x under Linux 6.6. Is Linux 6.6 & 6.7 supported.

Document created by Lynn_Williams Employee on May 25, 2016Last modified by SamCreek on May 25, 2016
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Author: Lynn_Williams

Document ID:  TEC1363832
Last Modified Date:  11/16/2015
Technical Document Details

  • Products
    • CA Application Performance Management
  • Releases
    • CA Application Performance Management:Release:10.0
  • Components
    • CUSTOMER EXPERIENCE MANAGER

 

 

 

Question:

Trying to install APM 10.x TIM under Linux 6.6 and receiving this error:

******************************************************

Checking Pre-requisites

******************************************************

OS Version check ... FAILED

Only RHEL/CentOS 5.8 5.9 5.10 6.0 6.1 6.2 6.3 6.4 6.5 are supported.

...

Is Linux 6.6 & 6.7 supported for APM TIM 10.x?

 

Answer:

Yes 6.6 & 6.7 is supported for APM TIM 10.x. To have a successful installation, perform the following workaround steps:

  ·        Before running the installer, execute  vi /etc/redhat-release and change its value from 6.6/6.7 to 6.5 and save the file.

  ·        Run the TIM installer .

 

After installing the image, revert the version info in the above file back to the original value of 6.5 and save the file.

 

 

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