TEC604032: Under the CEM UI Setup-> Monitors, what can cause a "Connection Failure" or "Communication Error 403" for the "Domain Configuration Status" or the "Monitor Configuration Status" for one or more TIMs

Document created by Lynn_Williams Employee on May 27, 2016Last modified by J.J. Lovett on May 27, 2016
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Document ID:  TEC604032

Last Modified Date:  1/3/2014
Authored By: Lynn_Williams

  • Products
    • CA Application Performance Management
  • Components
    • CUSTOMER EXPERIENCE MANAGER
    • CUSTOMER EXPERIENCE MANAGER

 

Description:Under Setup-> Monitors the "Domain Configuration Status" or "Monitor Configuration Status" can sometimes show an error "Connection Failure" or "Communication Error 403" to one or more TIMs, and using "Synchronize All Monitors" does not help.
The usual root cause for such a problem is a mismatch between the IP Address being used for MOM or TIM Collector EM and the corresponding value set on the TIM.

 

Solution:Most 403 problems relate to a mismatch between the IP Address used for MOM or TIM Collector EMs and the corresponding value set on the TIM.

  • Under Setup-> Services -> EM Configuration, check the "EM IP Address" dropdown for the MOM and TIM Collector EM to verify the IP Address being used in each case. If the EMs have multiple NICs then the IP Address dropdown will contain multiple values and the one selected may not be the desired one.

    image: http://search.ca.com/assets/SiteAssets/TEC604032_Embeded/604032a.gifFigure 1

  • Under Setup-> Monitors click on the TIM IP Address link to login to the Tim Setup & then select "Configure Tim Settings". Check the values for

    • TessCollectorIPAddr - should match TIM Collector IP Address (or IP Address of Standalone EM)
    • TessIPAddr - should match MOM IP Address (or IP Address of Standalone EM)
  • Make any necessary changes and save. It is not necessary to restart the Tim.

  • Retry "Synchronize All Monitors" from Setup-> Monitors to verify that the problem is resolved.

 

 

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