DX Application Performance Management

Document ID:  TEC1815021
Last Modified Date:  6/8/2016
Authored By: strgu01

• Products
  • CA Application Performance Management
• Releases
  • CA Application Performance Management:Release:10.0
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:CA APM 9.7
  • CA Application Performance Management:Release:CA APM 9.6
  • CA Application Performance Management:Release:CA APM 9.5
• Components
  • WILY CEM

  Symptoms:

  Not able to close Incidents under CEM UI Incident Management, it keep loading and never stops.

  Environment: 

  Introscope from 9.1x to 10.x

  Cause:

  This may happen due to a high number of defects in the APM Database.  Often, this occurs when the number of defects exceeds more than a million.

Workaround:

Use either of these two approaches:

Approach 1: SQL Query 

Run the following query against the database:

update ts_biz_events set ts_status = 1 where ts_status in (2,3,4)

Note: ts_status = 1 (Close), 2 = Open, 3=Pending, 4=Aged out.

Approach 2: APM CE (CEM) Export Tool  Use the export tool with these command-specific parameters: -incidentid -comments(optional)
              

                For example:
                java -jar CEMExportTool.jar -host cembox -username username -password password -port 8081 -command 20 -incidentid 1 -comments "Closed from CEMExportTool by someone"

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