To: CA MIM™ Resource Sharing (CA MIM) Customers
From: The CA Technologies MIM Product Team
Subject: Introducing Incremental Release Program for CA MIM 12.5 INC00
On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today we are pleased to announce the formulation of an Incremental Release program for CA MIM.
The CA Incremental Release Program is a customer-interactive delivery model where new product features are developed and released using the Agile development methodology. CA’s development teams work closely with customers to create product features for rapid implementation. Rather than waiting for a list of features to be completed before making a new product release available, we work with customers to release new features incrementally, as we complete them. CA will support incremental releases in accordance with CA’s Incremental Release Program – Support Policy and Terms.
If you are interested in participating in the Incremental Release program for CA MIM 12.5 INC00, please review CA’s Incremental Release Program – Support Policy and Terms and contact the CA MIM Product Manager, Michael Kiehl at Michael.email@example.com or 412-494-1049 to discuss the customer requirements recommended for participation. While participation in the Agile development process is not mandatory, CA recommends that customers implementing a release during the Incremental Process do so to ensure that they are kept up to date with all communications pertaining to the release.
At the conclusion of the Incremental Release program, all of the new features and maintenance introduced during the program will be rolled into a ‘complete’ release which is supported under CA’s standard Support Policy and Terms.
You can download your copy of CA MIM 12.5 INC00 from CA Support Online or with CA Chorus™ Software Manager (CA CSM). The Incremental Release will be recognizable by the genlevel field INC00.
Thank you for your business. We look forward to working with you.