Licensing: Where can I find my LMPKEY License keys online

Document created by wilel05 Employee on Jul 15, 2016Last modified by wilel05 Employee on Aug 12, 2017
Version 6Show Document
  • View in full screen mode

Please be aware the instructions below require you to log into Support Online using an Enterprise account.


How can I find my LMPKEY License keys online?


  1. Login to Support Online
  2. Click on “Menu” and choose “Licensing



   3.Go to “LMP Licensing Keys” and click on "Click for more details"



What should I do if my LMPKEY License keys are missing?


  1. This could be due to the contract for the licenses being booked under different Site ID, i.e. different location of the same company, different subsidiary name etc. Find out under which Site ID the contract has been booked. Once you know the different Site, you can request additional site access.
  2. Gather necessary details for LMP license keys listed in this document then contact CA Licensing to request license keys.


Find complete listing of LMP products listed here.

3 people found this helpful