Tech Tip: Cannot open the webpage for the Performance Mangement OpenAPI QueryBuilder in Internet Explorer

Document created by kk_sup Employee on Aug 4, 2016Last modified by SamCreek on Dec 17, 2016
Version 3Show Document
  • View in full screen mode

Symptoms:


Error when trying to access the OpenAPI QueryBuilder uing https in Internet Explorer:

 

This page can’t be displayed

 

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://dahostname:8581 again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.

 

Environment: 


CA Performance Management

 

Cause:

 

The OpenAPI query builder does not currently use TLS/SSL (https), you must use http.

 

Example URL:

http://<DA_HOSTNAME>:8581/odataquery

 

If you have CA Performance Center (CAPC)  configured to use TLS/SSL, it will use TLS/SSL when bouncing

to CAPC to authenticate then return to http when it bounces back to the Data Aggregator (DA)

Attachments

    Outcomes