Error: “The email address you specified has already been used to establish an account.”
What is cause of error?
During registration on CA.com if you are presented with the below on-screen message saying “The email address you specified has already been used to establish an account", then that email address more than likely has already been registered on CA.com.
- Check your email’s In-Box, Spam, or Junk Mail folders for the Registration Confirmation Email and follow the community content “Registration Confirmation Email” to complete your registration process.
- If you are not able to locate the Registration Confirmation Email, then proceed with using "Forgot Password" option to trigger a password reset email
- If after using the "Forgot Password" option you are presented with on-screen message “The username you entered is not known to our system.” please contact our Customer Care team to assist in addressing your account problem.