Customer Not Able to Find Completed Courses

Document created by SubhashGudise Employee on Aug 23, 2016Last modified by Bill_Horlick on May 29, 2018
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Once a Customer completes a course, it is archived to remove clutter from the active course schedule.  So a Customer that has purchased a class and takes it, may want to take it again.  To do this simply follow the below steps:

 

Problem/Behaviors:

> Customer can’t find complete courses listed

> Customer can’t access the completed courses

> Customer accidentally clicked complete button and can’t see the course anymore

 

What is cause of this issue?

This is because the course has moved from “Current/Upcoming” to “Completed”.

 

Resolution:

  • Simply select the "Completed" option and you will be able to re-start the class again.

 

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