Electronic Software Delivery Notification Email

Document created by KAM CHEUNG Employee on Sep 3, 2016Last modified by wilel05 on Oct 5, 2017
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Introduction:
A customer will receive the Electronic Software Delivery (ESD) Notification Email from CA after the fully signed contract is booked into CA's contract system which provides the information like Site ID, purchased products and their download information (if applicable). 

The below article contains an example of one such email on which pertinent information is highlighted.

 

Layout:

Below is the layout of an Electronic Software Delivery Notification Email:

 

Sender - eDelivery@ca.com

 

Recipient – the nominated Technical Contact stated in the corresponding contract

 

Subject - CA Software delivery for Contract # xxxxxxxx

 

Account Information – important information about the Account such as:
Enterprise Site ID (also called Company ID and used to enroll for CA Support Online)
Company Name (or Reseller Name)
Contact Name (Technical Contact)
Contract Number
End User Name
Purchase Order Number

 

Products Purchased – there are two types of products:
1. ESD PRODCUTS – Products that are electronically down-loadable from CA Support Online
2. NON ESD PRODUCTS – Products that are not electronically down-loadable from CA Support Online

 

Legend

ACA Support Online Registration Link (https://www.ca.com/us/register/createprofile.aspx)

B – Access to CA Support Online for product download (https://support.ca.com/irj/portal/anonymous/PublishedSolutions)

C“CA Customer Support. How can we help you?”– Info-graphic guide for all new and existing users (http://www.ca.com/content/dam/ca/us/files/infographic/ca-customer-support-how-can-we-help-you.pdf)

DProduct License Information (product dependent) (https://support.ca.com/irj/portal/anonymous/Licensing)

EContact with Customer Care Representative (http://www.ca.com/us/services-support/ca-support/contact-support.html)

FCreate a Help Ticket (https://support.ca.com/irj/portal/anonymous/customercare)

 

Additional Information:

How to upgrade CA.com account from Basic Access to Enterprise Access

How to download your product 

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