Tech Tip: Outage Reports Error - " No Records Found" - Addressed via PTF Spectrum_10.01.01.PTF_10.1.130 for Spectrum 10.1.1

Document created by tarpa01 Employee on Sep 7, 2016Last modified by SamCreek on Dec 17, 2016
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Problem: 

Unable to generate Outage reports, get an error "No Records Found"

 

 Outage.jpg

Environment:  

Spectrum 10.1.1, CABI 4.1 SP3

 

Cause: 

This happens when the parameters page doesn't pick up any value even though the data is available in the Database.

 

Resolution:

 

This is known issue and has been addressed via PTF "Spectrum_10.01.01.PTF_10.1.130".  This fix will be included in Spectrum 10.2.

Please contact CA Support if you need the PTF for the above Spectrum version.

 

Below is the Knowledge base Article for the same:

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC1928904.aspx

 

 

 

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