DX Infrastructure Management

Document ID:  TEC1625604
Last Modified Date:  06/14/2016
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Symptoms:

USM will fail to load, or may partially load but then time out.  An error will be displayed:

An unknown error has occurred. Refreshing your browser may resolve the issue. 
Details: com.firehunter.ump.exceptions.DataFactoryException : null 
Stack Trace: (1) error, com.firehunter.ump.exceptions.DataFactoryException: null at com.firehunter.usm.alarms.SystemDeviceMetricProvider.getInfoByCsId(SystemDeviceMetricProvider.java:50) at com.firehunter.usm.alarms.EmsAlarmProvider.getAlarmSummary(EmsAlarmProvider.java:711) at com.firehunter.usm.AlarmUtils.getAlarmSummary(AlarmUtils.java:951)at com.firehunter.usm.DataFactory.getRoot(DataFactory.java:3944) at com.firehunter.usm.DataFactory.getCacheEntry(DataFactory.java:3279) at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:3047) at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:2672) at com.firehunter.usm.DataFactory.getGroups(DataFactory.java:2664) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) 

Additionally, the following error will be seen in the portal.log (located in the wasp folder):

24 May 2016 10:24:54,283 ERROR [DataFactoryException:116] java.sql.SQLException: ORA-01652: unable to extend temp segment by 128 in tablespace TEMP

 

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:439)

at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:395)

Resolution:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1625604.aspx