New APM/ASM/AXA Knowledge Documents for September 2016

Document created by Hallett_German Employee on Oct 3, 2016
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Note: The URL root changed over the weekend. So I changed all of these. Once does not work with ether the old or new URL.



1.  Where is the RTTM (BtStats) Metrics Section in the APM Documentation
Published  TEC1484063

2.  With the Browser Agent installed, I do not see the browseragent.pbd file. I also do not see it in the examples folder in another Agent where the Browser Agent is not installed.  TEC1639873

3. How to migrate an APM Database using Oracle from one server to another.

4. Browser Agent automatic snippet insertion does not ignore commented out html code containing a "" or "" tag and can therefore break an application.

5. How to enable DEBUG logging on Jetty running on Enterprise Manager TEC1717564

6. How to enable DEBUG logging on Jetty running on WebView

7. How do we enable querylog.txt?  TEC1441167

8. Changes to case of agent host names when upgrading the agents  TEC1913202

9. Out-Of-The-Box ACC access causes browser certificate error  TEC1163977

10.  APM database is growing fast - too many appmap_states tables. TEC1846866

11. SharePoint Agent Silent Install does not execute  TEC1693262

12. APM Command Center does not clean inactive agents TEC1790247

13. Agent on IBM Websphere fails to connect to EM with "An error occurred while trying to connect to the Introscope Enterprise Manager."  TEC1248921

14. Does APM support VMWare vSphere? TEC1306635

15. What are the directories and files included in an APM Browser Agent (formerly BRTM) installation? TEC1722927

16. Meaning of Webview error "com.wily.util.exception" TEC1871214

17. Seeing Tess Agent node with gaps in Investigator TEC1506715

18. Is it Possible to Retroactively Place a monitor in Maintenance Mode if Forgetting to Schedule a Maintenance Window? TEC1672976

19.  Which is an installer of TIM for CentOS?  TEC1187684

20. What is the minimum permission required for QMGR object when using MQ Monitor Agent? TEC1378823

21. Why do I see unreadable characters in my application when the agent is deployed?  Sanchez Martin, Jose Javier  TEC1603597

22.  Agent log "Error retrieving work contest correlation informationnull" Caused by: java.lang.SecurityException: [Security:090398]Invalid Subject: principals=[weblogic, Administrators]  TEC1541434

23.  Are APM Enterprise Manager & WebView web servers vulnerable to the "Sweet 32" attack using DES and Triple DES (3DES) ciphers?  TEC1578046

24. How to perform APM Cluster Performance Health Check.  TEC604648

25. Getting TIM-assist error when doing various TIM operations  TEC1129177

26. Details on TIM Settings: TransactionInspection/ClientIpAddr & TraceFilters/ClientIpAddr TEC1166259

27. Can I create custom logos for APM CE (CEM) Reports? TEC1421936

28. MOM log error: CannotCreateTransactionException: Could not open JDBC Connection for transaction  TEC1438034

29.  Why Agent name is not picked up in Jboss when setting introscope.agent.agentNameSystemPropertyKey?  TEC1084273

30. Is it possible to set a timeout for our LDAP operations when integrated with APM?  TEC1671919

31. What conditions would APM collect "Automatic Transaction Tracing" in APM 10.x?  TEC1686411

32. Getting error 500 accessing ADA integration page after upgrading  TEC1145954

33. Why I am getting error "Unable to complete model synchronization with storage!" caused by org.postgresql.util.PSQLException: ERROR: value too long for type character varying(256)

34. Why I am getting error "Unable to complete model synchronization with storage!" caused by org.postgresql.util.PSQLException: ERROR: value too long for type character varying(1024)? TEC1629913

35. Power Pack for Oracle Database Errors  TEC1265643

36.  Session Timeout feature in Webview, Workstation, CEM UI TEC1161772

37. ERROR [stderr] (Periodic Recovery) at com.wily.introscope.agent.trace.TracerAdministrator.createTracerFactories( TEC1770404

38.  Is it Possible to Install the OPMS without an External Network Connection?  TEC1045225

39. APM Java Agent missing Frontends.   TEC1771717

40. Is it possible to know that SmartStor Reperiodization process is running correctly?

41. Is it possible to know that Transaction Trace optimization process is running correctly? TEC1371013



1. SSL Endpoint Analysis report for secure 10.1+ EM Web Server shows LOGJAM Vulnerability for DH key length of 1024 bits (nation-state surveillance) TEC1217483

2. How to configure the Agent 9.x and 10.x with Jboss EAP 6.x in Domain mode? TEC1230085

3.  I have read the "Configure User Groups under RTTM" documentation. But it is not working as expected.  TEC1749361

4. APM TIM Settings: Reference Listing TEC1808105

5.  When stopping EM, [WARN] messages "buffer consumer thread interrupted" was recorded on IntroscopeEnterpriseManager.log. TEC1638683

6. Cannot enable Change Detector and seeing Operating System errors in log.TEC1414426



1. How to add alert thresholds in report templates
2. How can EM Cache be cleared? TEC1999211
3.  I'm getting excessive WARNing messages in the EM log: "...ATDS: baseline prediction not available for:..."  TEC1356859
4. Production IBM Websphere Agents fail to connect to an EM server after agent re-start.TEC1170525