New APM/ASM/AXA Knowledge Documents for September 2016

Document created by Hallett_German Employee on Oct 3, 2016
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Note: The URL root changed over the weekend. So I changed all of these. Once does not work with ether the old or new URL.

 

NEW KDs

1.  Where is the RTTM (BtStats) Metrics Section in the APM Documentation
Published  TEC1484063
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1484063.html

2.  With the Browser Agent installed, I do not see the browseragent.pbd file. I also do not see it in the examples folder in another Agent where the Browser Agent is not installed.  TEC1639873
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1639873.html

3. How to migrate an APM Database using Oracle from one server to another.
TEC1714038 
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1714038.html 

4. Browser Agent automatic snippet insertion does not ignore commented out html code containing a "" or "" tag and can therefore break an application.
TEC1609288
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1609288.html

5. How to enable DEBUG logging on Jetty running on Enterprise Manager TEC1717564
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1717564.html

6. How to enable DEBUG logging on Jetty running on WebView
TEC1405012
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1405012.html

7. How do we enable querylog.txt?  TEC1441167
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1441167.html

8. Changes to case of agent host names when upgrading the agents  TEC1913202
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1913202.html

9. Out-Of-The-Box ACC access causes browser certificate error  TEC1163977
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1163977.html

10.  APM database is growing fast - too many appmap_states tables. TEC1846866

http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1846866.html

11. SharePoint Agent Silent Install does not execute  TEC1693262
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1693262.html

12. APM Command Center does not clean inactive agents TEC1790247
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1790247.html

13. Agent on IBM Websphere fails to connect to EM with "An error occurred while trying to connect to the Introscope Enterprise Manager."  TEC1248921
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1248921.html

14. Does APM support VMWare vSphere? TEC1306635
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1306635.html

15. What are the directories and files included in an APM Browser Agent (formerly BRTM) installation? TEC1722927
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1722927.html

16. Meaning of Webview error "com.wily.util.exception" TEC1871214
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1871214.html

17. Seeing Tess Agent node with gaps in Investigator TEC1506715
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1506715.html

18. Is it Possible to Retroactively Place a monitor in Maintenance Mode if Forgetting to Schedule a Maintenance Window? TEC1672976
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1672976.html

19.  Which is an installer of TIM for CentOS?  TEC1187684
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1187684.html

20. What is the minimum permission required for QMGR object when using MQ Monitor Agent? TEC1378823
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1378823.html

21. Why do I see unreadable characters in my application when the agent is deployed?  Sanchez Martin, Jose Javier  TEC1603597
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1603597.html

22.  Agent log "Error retrieving work contest correlation informationnull" Caused by: java.lang.SecurityException: [Security:090398]Invalid Subject: principals=[weblogic, Administrators]  TEC1541434
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1541434.html


23.  Are APM Enterprise Manager & WebView web servers vulnerable to the "Sweet 32" attack using DES and Triple DES (3DES) ciphers?  TEC1578046
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1578046.html

24. How to perform APM Cluster Performance Health Check.  TEC604648
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC604648.html

25. Getting TIM-assist error when doing various TIM operations  TEC1129177
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1129177.html

26. Details on TIM Settings: TransactionInspection/ClientIpAddr & TraceFilters/ClientIpAddr TEC1166259
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1166259.html

27. Can I create custom logos for APM CE (CEM) Reports? TEC1421936 
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1421936.html

28. MOM log error: CannotCreateTransactionException: Could not open JDBC Connection for transaction  TEC1438034
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1438034.html

29.  Why Agent name is not picked up in Jboss when setting introscope.agent.agentNameSystemPropertyKey?  TEC1084273
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1084273.html

30. Is it possible to set a timeout for our LDAP operations when integrated with APM?  TEC1671919
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1671919.html

31. What conditions would APM collect "Automatic Transaction Tracing" in APM 10.x?  TEC1686411
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1686411.html

32. Getting error 500 accessing ADA integration page after upgrading  TEC1145954
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1145954.html

33. Why I am getting error "Unable to complete model synchronization with storage!" caused by org.postgresql.util.PSQLException: ERROR: value too long for type character varying(256)
TEC1333187  
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1333187.html

34. Why I am getting error "Unable to complete model synchronization with storage!" caused by org.postgresql.util.PSQLException: ERROR: value too long for type character varying(1024)? TEC1629913 
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1629913.html

35. Power Pack for Oracle Database Errors  TEC1265643 
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1265643.html

36.  Session Timeout feature in Webview, Workstation, CEM UI TEC1161772
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1161772.html

37. ERROR [stderr] (Periodic Recovery) at com.wily.introscope.agent.trace.TracerAdministrator.createTracerFactories(TracerAdministrator.java:639) TEC1770404
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1770404.html

38.  Is it Possible to Install the OPMS without an External Network Connection?  TEC1045225
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1045225.html

39. APM Java Agent missing Frontends.   TEC1771717 
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1771717.html

40. Is it possible to know that SmartStor Reperiodization process is running correctly?
TEC1880954
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1880954.html

41. Is it possible to know that Transaction Trace optimization process is running correctly? TEC1371013
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1371013.html

 

UPDATED KDs

1. SSL Endpoint Analysis report for secure 10.1+ EM Web Server shows LOGJAM Vulnerability for DH key length of 1024 bits (nation-state surveillance) TEC1217483
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1217483.html

2. How to configure the Agent 9.x and 10.x with Jboss EAP 6.x in Domain mode? TEC1230085
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1230085.html

3.  I have read the "Configure User Groups under RTTM" documentation. But it is not working as expected.  TEC1749361

http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1749361.html

4. APM TIM Settings: Reference Listing TEC1808105
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1808105.html

5.  When stopping EM, [WARN] messages "buffer consumer thread interrupted" was recorded on IntroscopeEnterpriseManager.log. TEC1638683
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1638683.html

6. Cannot enable Change Detector and seeing Operating System errors in log.TEC1414426
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1414426.html

 

RETIRED KDs

1. How to add alert thresholds in report templates
 TEC1040939
2. How can EM Cache be cleared? TEC1999211
3.  I'm getting excessive WARNing messages in the EM log: "...ATDS: baseline prediction not available for:..."  TEC1356859
4. Production IBM Websphere Agents fail to connect to an EM server after agent re-start.TEC1170525

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