Introduction:
After implementation of casdgtw (CA Service Desk gateway) with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment.
Question:
Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console?
Environment:
It is the integration between CA Service Desk and UIM products.
Answer:
Follow these steps:
Default: 0
0: probe does not update the incident status.
1: probe updates the incident status.
4.Restart the probe for implementing the changes.