A user in CA Support Online (support.ca.com), is not seeing any existing cases. CA Support has verified that the user does in fact have several cases in his/her name, but when searching in CSO it shows "0 case(s) found. Please refine the search."
Here are a few tips that might help any user show all the cases he/she should have access to:
- Ensure that the correct radio buttons are selected.
- Clear out the Product selection.
- Sometimes, even when the correct product is selected, CSO isn't able to show all cases owned by the logged-in user. To rectify that, make sure that no product is selected.
e. Click Go again
Hopefully by following these steps, the search will return the expected results: