CA Service Management 14.1 - CUM3 RO90566 for Conventional Configuration

Document created by TMACUL Champion on Oct 23, 2016Last modified by TMACUL Champion on Apr 20, 2017
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The first thing what you need know: VERY Important!


When we are doing any change: Could exists some risk therefore make a back up your database before than apply any change,and if is it possible? Backup application, Virtual Machine. 


Important! Make a backup copy of the database and Application.



Let's go, it's necessary to install Cazipxp and RO79605 - ApplyPTF 3.1.4 therefore, download, the apply PTF was the latest version, someday this post will be older, please search by new versions.






01. Create directory patches on $NX_ROOT\patches

      Create directory SDM_CUM1 on $NX_ROOT\patches\SDM_CUM1

      Copy files RO80318

02. unzip

      cazipxp -u RO80318.caz

03. Open Apply PTF

      Select first option

      Click Browse and

      Select RO80231.caz

      Click Next

04 License term

05.Select an d click yes

06.Choose the database ant type the information about.

07. Select the option

CA Service Desk (Installed)

xFlow Analyst Interface (Not Installed)

Search Server (Not Installed)

08. Do you want to execute the mandatory  post-install steps for CA Service Desk Manager now?


Click No to execute these steps after the instlation.


If No is selected, then  the steps 14, 15, 16 are needed as you have indicated. Raghu.Rudraraju 


If you select Yes, then those steps are automated and not needed to be done manually.

09. XFlow Options

10. Search Server Options
11. Path Information Summary
12. Click Install
13. Click Finish


run pdm_configure

15. Navigate to the NX_ROOT\data folder

16. To load the updated data, open the command prompt and run the following commands as an administrator


pdm_load -f santafe_insert.dat

pdm_load -f santafe_update.dat

pdm_load -f tucson_insert.dat

pdm_load -r -f tucson_delete.dat

pdm_load -f hampi_insert.dat

you could check this from web interface, in help->about. for example, if it displays

Release: 14.1
Version: 'hmp-140'

that means you have 14.1 cumulative patch level 3









CA Service Management Solutions & Patches - CA Technologies

RO86281 for Windows 14.1.02 CUMULATIVE

Implementing CA Service Management 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation

CA Service Management 14.1 - RO80318 for Windows 14.1.01 CUMULATIVE

How should patches be applied when the primary server is an O/S Application Cluster? 

CA Service Management 14.1.01 - Apply experience for Conventional Configuration 

How do I know my ServiceDesk Version? 

How to extract patch names and install dates from the .HIS patch history file. 

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