The first thing what you need know: VERY Important!
When we are doing any change: Could exists some risk therefore make a back up your database before than apply any change,and if is it possible? Backup application, Virtual Machine.
Important! Make a backup copy of the database and Application.
Let's go, it's necessary to install Cazipxp and RO79605 - ApplyPTF 3.1.4 therefore, download, the apply PTF was the latest version, someday this post will be older, please search by new versions.
01. Create directory patches on $NX_ROOT\patches
Create directory SDM_CUM1 on $NX_ROOT\patches\SDM_CUM1
Copy files RO80318
cazipxp -u RO80318.caz
03. Open Apply PTF
Select first option
Click Browse and
|04 License term|
05.Select an d click yes
06.Choose the database ant type the information about.
07. Select the option
CA Service Desk (Installed)
xFlow Analyst Interface (Not Installed)
Search Server (Not Installed)
08. Do you want to execute the mandatory post-install steps for CA Service Desk Manager now?
Click No to execute these steps after the instlation.
If No is selected, then the steps 14, 15, 16 are needed as you have indicated. Raghu.Rudraraju
If you select Yes, then those steps are automated and not needed to be done manually.
09. XFlow Options
|10. Search Server Options|
|11. Path Information Summary|
|12. Click Install|
|13. Click Finish|
14. POST INSTALL
15. Navigate to the NX_ROOT\data folder
16. To load the updated data, open the command prompt and run the following commands as an administrator
pdm_load -f santafe_insert.dat
pdm_load -f santafe_update.dat
pdm_load -f tucson_insert.dat
pdm_load -r -f tucson_delete.dat
pdm_load -f hampi_insert.dat
you could check this from web interface, in help->about. for example, if it displays
that means you have 14.1 cumulative patch level 3
CA Service Management Solutions & Patches - CA Technologies
RO86281 for Windows 14.1.02 CUMULATIVE
Implementing CA Service Management 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation
CA Service Management 14.1 - RO80318 for Windows 14.1.01 CUMULATIVE
How should patches be applied when the primary server is an O/S Application Cluster?
CA Service Management 14.1.01 - Apply experience for Conventional Configuration
How do I know my ServiceDesk Version?
How to extract patch names and install dates from the .HIS patch history file.