CA Service Management

Oct 23, 2016 03:18 PM

TMACUL

The first thing what you need know: VERY Important!

When we are doing any change: Could exists some risk therefore make a back up your database before than apply any change,and if is it possible? Backup application, Virtual Machine.

Important! Make a backup copy of the database and Application.

Let's go, it's necessary to install Cazipxp and RO79605 - ApplyPTF 3.1.4 therefore, download, the apply PTF was the latest version, someday this post will be older, please search by new versions.

Steps

Image	Description
	01. Create directory patches on $NX_ROOT\patches Create directory SDM_CUM1 on $NX_ROOT\patches\SDM_CUM1 Copy files RO80318
	02. unzip cazipxp -u RO80318.caz
	03. Open Apply PTF Select first option Click Browse and Select RO80231.caz Click Next
	04 License term
	05.Select an d click yes
	06.Choose the database ant type the information about.
	07. Select the option CA Service Desk (Installed) xFlow Analyst Interface (Not Installed) Search Server (Not Installed)
	08. Do you want to execute the mandatory post-install steps for CA Service Desk Manager now? Click No to execute these steps after the instlation. If No is selected, then the steps 14, 15, 16 are needed as you have indicated. Raghu.Rudraraju If you select Yes, then those steps are automated and not needed to be done manually.
	09. XFlow Options
	10. Search Server Options
	11. Path Information Summary
	12. Click Install
	13. Click Finish
	14. POST INSTALL run pdm_configure
	15. Navigate to the NX_ROOT\data folder
	16. To load the updated data, open the command prompt and run the following commands as an administrator pdm_load -f santafe_insert.dat pdm_load -f santafe_update.dat pdm_load -f tucson_insert.dat pdm_load -r -f tucson_delete.dat pdm_load -f hampi_insert.dat
you could check this from web interface, in help->about. for example, if it displays Release: 14.1 Version: 'hmp-140' that means you have 14.1 cumulative patch level 3 Chi_Chen	17.Check