Engaging Support - Learn More About Your Options

Document created by MelissaPotvin Employee on Oct 31, 2016Last modified by MelissaPotvin Employee on Dec 17, 2016
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Self Service
We want you to be able to find the help you need and to do so quickly.   The following 3 documents describe how to find what you need in the community, how to leverage DocOps for product documentation and also and how to engage with Customer Care for non-technical issues.

  1. Self Service - Community How-To (Finding Content) 
  2. Self Service - Technical Product Documentation for UIM (via DocOps) 
  3. Self Service - Non Technical Assistance (Customer Care)

Contact Customer Support

There are multiple ways you can engage with Support. The choice is yours and we want you to have options.


Live Chat Support

Chat Support 




Open Request via Phone





Open Request Online

How to open a case using CA Support Online 





Check Existing Ticket Status

How to Check the Status on a Support case