Account Password Requirements

Document created by Kam CHEUNG Employee on Nov 1, 2016
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CA Technologies recently made changes to password requirements for Online Account when users are creating a new Account or resetting their password. This changes made to protect our customers and be in line with industry standards. The new password requirements are as follows: 


  • Must be at least 8-character long
  • Contain upper case letters (A-Z)
  • Contain lower case letters (a-z)
  • Contain digits (0-9)
  • Contain symbols (,!@#$%^&*()_+|~-=\`{}[]:";'<>?,./)


During registration, in addition to entering all the required fields,  if the password entered does not meet the password requirements,

the following error message in red will be displayed:



Changing Password

For an existing user,  the same message will be displayed if password requirements are not met:



Additional Information

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