How To: Work with CA Agile Central Support

Document created by JohnStreeter Employee on Nov 3, 2016Last modified by davse04 on Feb 7, 2017
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In case you missed the notification, Agile Central Support has moved to support.ca.com! We moved existing cases created in the last 15 months and automatically registered contacts in the Customer Support portal at support.ca.com. To get logged in, just reset your password!

 

Create a Case

 

For assistance creating a case or registering, please contact the Customer Care Center at 800-225-5224.

 

 If you'd like to use the CA Support Online to create a case, you'll need to login (or register) first. Then go to CA Support Online to Open a New Case

 

1.  Type "agile" in the Product field to filter the list, then select your product:

 

2.  Select appropriate values for Release, Component, and Operating System:

   

 

3. Select a Severity, and enter the Case Title and Description:

   

 

4. Enter your contact information and your preferred contact method, then click Submit:

   

 

 

 

Registration

 

If you created a case in the past year, you are already registered and you just need to reset your password here by entering your Agile Central email address.

 

If your email address is not found, follow the registration process by clicking the Register Now button. In order to register for CA Support, you will need a Site ID to identify your company and the products for which you are eligible to receive support. Contact your internal admin or CA Customer Care to obtain the Site ID. 

 

For assistance creating a case or registering, please contact the Customer Care Center at 800-225-5224.


To find your local call-in number if you are not located in North America:

 

Tip: When selecting a product while creating a case, enter the keyword Agile, not Rally, in the search bar.

 

 

 

We also encourage you to follow the Agile Central Community!

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