OnDemand CA Service Operations Insight r4.x: Foundations 200 - 20SOI20050 (16 Hours)
CA Service Operations Insight (SOI) is a next-generation IT Service Operations Center. It has an advanced IT business service management solution designed to integrate with application and infrastructure domain management and other tools to build real-time views of service status. CA SOI analyzes and pinpoints service problems to help your organization speed remediation and mitigate business risks. This course explains the foundations of the CA Service Operations Insight r4.x. Course instruction is web-based and self-paced, and includes hands-on exercises in a simulated Service Operations Insight environment designed to give students the experience of using the product in realistic scenarios.