Tech Tip - UMP is not loading

Document created by PeteBennett Employee on Dec 2, 2016Last modified by SamCreek on Dec 17, 2016
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Document ID:  TEC1406417
Last Modified Date:  11/30/2016

Products

  • CA Unified Infrastructure Management

Releases

  • CA Unified Infrastructure Management:Release:8.47

Components

  • UIM - WEBSPHERE:UIMWSP

Problem:

Wasp is Active and running but UMP is not loading. Getting the below error message in portal.log.

03 Nov 2016 15:53:47,907 ERROR [DataFactoryException:116] com.microsoft.sqlserver.jdbc.SQLServerException: The connection is closed.

Environment:

UIM 8.47 wasp 8.47

Cause:

Max Perm size is running out of memory and not necessarily the main memory.

Resolution:

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1406417.html 

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