What you may have missed in the CA Service Management Community! November 2016

Document created by Chris_Hackett Employee on Dec 12, 2016
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Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Your CA Service Management Feedback is Crucial!  

No one is more important than our customers. That is why we need your feedback on the CA Service Management solutions.

We recently launched a Customer Feedback Survey for the CA Service Desk Manager product. This one to three-minute survey enables us to gauge your satisfaction with the product and our support of it. Thank you to those of you who have already filled out the survey. But we need to hear from more of you! 

Our CA Service Management product team, including Product Management, Product Marketing and Support, reads each and every survey submission to help make our solutions and support better. We may even reach out to you to get deeper understanding of your comments.

So please take the few minutes it takes to complete this survey by clicking on the Survey icon below. The survey is open through January 13, 2017.





Make sure to, click the "Finish" button at the bottom of the last page of the survey to submit your responses.

We're looking forward to hearing from you!


CA ITAM How to Create a New Model  

CA ITAM How to Create an Asset 

CA ITAM How to create a new location 

CA ITAM How to update a asset location 

CA ITAM How to Create a new asset family 

CA ITAM How to create a new legal document 

CA ITAM How to create a new Company 

How to Create a New Organization 

CA ITAM How to create a site 

CA ITAM How to create class 

CA ITAM DATA IMPORTER - How to use - Overview - Import Company 




CA Service Management “Meet the Experts” community webcast series 

We are pleased to announce the continuation of our CASM "Meet the Expert" series focused to help you get the most out of your solution. Each month the CASM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility into key capabilities and best practices in order for you to get the most value out of your ITSM solution. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing after the event for customers who might not be able to attend the live session.


All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!


CA Service Management Community Webcast - Change & Configuration Management Best Practices - December 20th 11:00AM ET 

In this session we will focus on Change and Configuration Management best practices and look at how these two traditionally complex processes can be easier to understand and deploy. We’ll cover key features from CA Service Desk Manager's CMDB and Change Management solution and discuss the important aspects of how discovery, federation, reconciliation, synchronization, rogue changes, service modeling play a large role in your ITSM practice.

Presented by John Weston, Sr Principal Consultant, Presales


RSVP and Add to Your Calendar HERE:CA Service Management Community Webcast - Change & Configuration Management Best Practices - December 20th 11:00AM ET  



CA Service Management Community Webcast - ITSM Maturity - Practical steps to advancing your ITSM Maturity – Nov 29th 11:00AM ET 

In this webcast we will discuss 8 key areas to focus on when it comes to advancing your organizations ITSM maturity. Topics will include incident, problem, change, configuration, request and knowledge management, in addition to user experience and process automation. We will also discuss the importance of having an underpinning documentation and training plan to help support your organizations transition to more mature processes.

Taking us through the discussion will be Allen Houpt, CA ITSM Product Marketing and Steve Mizak from Eagle Consulting.

Replay: Replay - CA Service Management Community Webcast - ITSM Maturity - Practical steps to advancing your ITSM Maturity 

Presentation: ITSM Maturity - CAPA Webcast 



CA ITSM - Ask a Question, Get an Answer (December 9 - December 16) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


CA Training in 2017 

Scoreboard RIP -  Tickets category 

Scoreboard RIP -  Tickets without group 

CA ITSM - ITAM - How to create a new model 

CA SDM::. Macro How to do: assignee & group & category not assigned      

CA Service Management 14.1 - CUM3 RO90566 for Conventional Configuration 

Scoreboard RIP -  My Problems 

CA ITAM/SDM - SQL Query Select Asset-Configuration Item & Family 

CABI4::. / BOXI Database error: [Microsoft][ODBC Driver Manager] IES 109001 

View CA World '16 Session Presentations 

How Process Automation Works with On-Boarding/Off-Boarding 

CABI4::. Promotion Management 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (December 2016) 

CA ITAM How to create a new search  

How to Install Web Screen Painter Client 

Archive & Purge Error - "peek" 

CA Xtraction::. How to update filter 

How to create a new form group 

CA Xtraction::.  How can i change report template after created 

Translate Analyst files to Brazilian Portuguese - Arquivos de analista CA Service Desk 14.1 em português -  analyst.zip 

URL indication is changed to the "Knowledge Base Articles". 

How to pass BREL value to notification 

Xtraction 2016 for CA Service Management 

Jaspersoft / CABI 6 MS SQL Server Named Instance 



SDM emailEater SSL Connection3NEW

notification history should log all messages10NEW

HTML formatting for Manual Notifications in SDM 12.6.8UNDER REVIEW

BSI 835 to support SMTPS1NEW

Avoid loss of Data21UNDER REVIEW

Knowledge Editor27NEW

Looking up users within roles20UNDER REVIEW

Unable to reference "status_prev" in SD AA configuration1NEW

CA APM 14.1 Audit History tables28NEW

CA ITAM: Edit Search - asset family25NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management

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